Return / Cancellation & Refund Policy

Return / Cancellation & Refund Policy

Cancellation & Refund Policy

At KhojAll.in, we strive to ensure that our users and business partners have a seamless experience while listing or accessing services on our platform. This policy outlines the terms under which cancellations and refunds are applicable for paid services such as business listings, advertisements, and subscriptions.

1. Service-Based Nature

KhojAll.in provides digital services such as:

• Business listing plans (free and paid)

• Featured or premium placements

• Advertisements and promotions

• Subscription packages

As these are intangible and service-based offerings, refunds are subject to the conditions below.

2. Cancellation Policy

• User-Initiated Cancellations
  You may cancel your listing or subscription at any time. However, no refunds will be issued for cancellations made after the service has been activated or listing is live.

• Scheduled Listings
  If your paid listing or ad campaign has not yet gone live, you may cancel within 24 hours of payment for a full refund. After this period or once the listing is active, cancellation will not be eligible for refund.

3. Refund Policy

• Refunds for Technical Errors
  If there was a technical error on our side (e.g., payment deducted but service not activated), we will verify and issue a full refund or activate the service accordingly.

• Duplicate Payments
  Any duplicate or excess payments made due to technical glitches will be refunded after verification.

• Non-Refundable Cases
  Refunds will not be issued under the following conditions:

  • User changes mind after activation

  • Incorrect information provided during listing

  • Violation of terms or misuse of platform

  • Failure to utilize the purchased service

4. Refund Processing Time

• Approved refunds will be processed within 7–10 business days, depending on your payment method or bank processing time.

• Refunds will be made to the original payment source only.

5. How to Request a Cancellation or Refund

To request a cancellation or refund:

• Email us at: [email protected]

• Mention your Order ID / Transaction ID, reason for request, and contact details.

• Our team will review the request and respond within 2–3 business days.

6. Contact Us

For any concerns related to payments, cancellations, or refunds, please reach out:

• Email: [email protected]

• Phone: [+91-9732048370]

• Working Hours: Monday to Saturday, 10 AM to 6 PM